Terms of Service Agreement

 This agreement explains our obligations to you (hereafter referred to as, “Client”, “Customer”, or “you”) and Detail Dawgs LLC (hereafter referred to as “Detail Dawgs”, “contractor”, “technician”,  “us”, “our”, or “we” ) and your obligations to us in relation to the service(s) you purchase. By using our service you agree to the full terms of this agreement, without modification by you. By booking or using the services of Detail Dawgs you hereby agree to the following terms:

We detail rain or shine and are prepared for most any weather conditions including but not limited to rain. 

Due to the amount of time it takes to perform top quality services and the size of our operation, cancellations and reschedules have a lasting effect. For this reason, if you need to cancel or reschedule, please do so at least 48 hours in advance of your appointment so we can fill that time slot and to avoid our cancellation fee totaling $80. If your vehicle cannot be detailed once we arrive, you will still be charged the full amount of your scheduled appointment service (this includes not being present once we arrive). The following terms and conditions apply to all appointments:

• We require 48 hours notice to cancel or reschedule any appointment or service.
• Detail Dawgs reserves the right to cancel or reschedule in accordance with its staff levels, weather conditions or equipment failure.
• Failure to provide vehicle and keys at the time and location of the ordered service WILL result in being charged the full amount of your scheduled appointment service (this includes not being present once we arrive).
• Gift Certificate redemption appointments will follow the same cancellation policy and will be automatically redeemed on the above cancellation policy guidelines.

If there is the threat of any harmful substances (needles, drugs, gasoline, chemicals, etc.) in the vehicle, you must let your detail technician know prior to your detail. If your vehicle cannot be detailed once we arrive, you will still be charged the full amount of your scheduled appointment service (this includes not being present once we arrive). Customers will be held responsible for any threat, health and/or safety issues arising from your vehicle. We appreciate your business! When you book online or via phone with Detail Dawgsyou should read and agree to the terms and conditions of the booking prior to making an appointment. Once an appointment has been made, you are bound under the terms and conditions herein.

We require access to water and electricity for all of our car detailing services. If you do not have access to either water or electricity please call us at (225) 931-3454 so we can find a solution. Failure to provide access to water and electricity at the time of your appointment will result in a $100 cancelation fee.

Customer will give Detail Dawgs access to the vehicle during the detail job and any additional mutually agreed upon times. Please make sure the keys to the vehicle are available to us. This document insures that you authorize us to operate and to move your vehicle, as necessary to do so determined by our Detail Dawgs technician.

All detail jobs have specified time limits. Completion of work is based off of unique time limit of package. See below all time limits for base jobs excluding addons. Addons will be used to extend the base time using the times provided below. Timekeeping will be performed at the discretion of your assigned Detail Dawgs technician. The time starts as soon as the technician completes client check in and initial equipment setup.

• If vehicle is > 1 years old = 75% good as new
• If vehicle is 1 years old = 70% good as new
• If vehicle is 2 years old = 65% good as new
• If vehicle is 3 years old = 60% good as new
• If vehicle is 4 years old = 55% good as new
• If vehicle is 5 years old = 50% good as new
• If vehicle is 6 years old = 45% good as new
• If vehicle is 7 years old = 40% good as new
• If vehicle is 8 years old = 35% good as new
• If vehicle is 9 years old = 30% good as new
• If vehicle is < 10 years ago = 25% good as new

We want you to be satisfied with our service. No services offered are guaranteed to completely restore your vehicle to any previous or new condition. We will try our absolute best to do our job to the best condition possible and within the constraints of our resources, time, and expertise.

Detail Dawgs and it’s contractors cannot be held responsible for any damage to the vehicle while in our care. We are as careful as possible and have never once had an accident to date. We are professionals and are skilled at what we do. If something does get damaged while detailing your vehicle, we will advise you of the incident. By agreeing to our services you also agree not to hold Detail Dawgs LLC liable for any pre-existing damages to your vehicle. Detail Dawgs limits its liability to the total dollar amount of each job.

The fee for our service is the agreed dollar amount, indicated as “Total Cost” on the final price. The term of service is for the amount of time reserved by us to complete the “job” you requested and not for any specific outcome. It is possible that the job could take more time than the time reserved. Detail Dawgs has the right to charge an extra time fee totaling $60 per hour if the detail job takes significantly longer than expected at the discretion of Detail Dawgs. This fee is normally reserved for vehicles which take more time than the allocated time limit. We will inform you of the possible fee before or during our work process.

We ask for your feedback. Please send us an email at (jackterhaar@detaildawgs.com) and let us know if there are ANY concerns – good or bad. We also carry the right at the discretion of GoDetail to use pictures of your vehicle for marketing purposes and to publish on its website (www.detaildawgs.com) or any of our Social Media. Your personal information will not be shown in the photos.

Detail Dawgs may cancel any new or existing maintenance plans or services with clients if we experience that the customer is not the right fit for our services at the discretion of Detail Dawgs LLC. Instances of service termination include: going behind our back and working directly with Detail Dawgs employees instead of going through the company, being rude or harsh to Detail Dawgs employees, or any other reason we determine to be worthy of service termination at our discretion.

Detail Dawgs reserves the right to modify this statement at any time. Any changes to this Service Contract will be listed in this section, Detail Dawgs does not make any commitment to update the materials.

• By using our services you hereby understand that Detail Dawgs does not guarantee any specific outcomes or results with our work.
• Your payment to Detail Dawgs is expressly for the dedicated service time on your vehicle, not tied to the attainment of any specific outcome or result.
• Detail Dawgs limits its liability to the total dollar amount of each job.
• If the job takes much longer than anticipated we reserve the right to charge an extra time fee totaling $60 per hour on top of the total cost at the discretion of Detail Dawgs employees (we will warn you before proceeding with extra charge).
• Because we order materials for the job on demand, deposits made are non-refundable.
• All Sales Are Final.